ITIL® 4 Managing Professional: Drive Stakeholder Value

ITIL® 4 Drive Stakeholder Value: Ideální pro profesionály, kteří se zaměřují na customer experience, user journeys nebo jsou odpovědní za externí relationship management

ITIL® 4 Drive Stakeholder Value:

Evolving from the previous ITIL v3 version, ITIL® 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL ® 4:

  • Increases your industry knowledge, skills and salary potential

  • Transforms your business

  • Helps to successfully navigate the modern digital world

  • Reflects and integrates other established ways of working

  • Incorporates all the best things from ITIL

The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation

  • Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management

    • Improve relationships and reach mutual outcomes

    • Ensure high customer satisfaction levels

    • Optimize the customer experience

    • Create a trusted relationship with stakeholders

  • Helps you pass your Drive Stakeholder Value exam

  • Reference guidance for day-to-day problems for IT Professionals

Helps you pass the ITIL 4 Managing Professional exams or Transition Module. Reference guidance for day-to-day problems for IT Professionals. Four books fully aligned with the Managing Professional modules of:

High-velocity IT

Guidance for IT professionals who are working in digital transformation projects and towards high velocity environments.

Drive Stakeholder Value

Guidance for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships

Direct, Plan and Improve

Guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation

ITIL 4 Create, Deliver and Support

Guidance for professionals who manage the operation of IT-enabled digital products and services or end to end delivery

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2 400

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