Evolving from the previous ITIL v3 version, ITIL® 4 is the latest in I.T certification and best practice frameworks offered by AXELOS. ITIL ® 4:
Increases your industry knowledge, skills and salary potential
Transforms your business
Helps to successfully navigate the modern digital world
Reflects and integrates other established ways of working
Incorporates all the best things from ITIL
The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation
Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management
Improve relationships and reach mutual outcomes
Ensure high customer satisfaction levels
Optimize the customer experience
Create a trusted relationship with stakeholders
Helps you pass your Drive Stakeholder Value exam
Reference guidance for day-to-day problems for IT Professionals
Helps you pass the ITIL 4 Managing Professional exams or Transition Module. Reference guidance for day-to-day problems for IT Professionals. Four books fully aligned with the Managing Professional modules of:
High-velocity IT
Guidance for IT professionals who are working in digital transformation projects and towards high velocity environments.
Drive Stakeholder Value
Guidance for IT professionals who are focussed on the customer journey and experience, or responsible for external relationships
Direct, Plan and Improve
Guidance for IT professionals who are responsible for managing the direction and strategy of their IT team or organisation
ITIL 4 Create, Deliver and Support
Guidance for professionals who manage the operation of IT-enabled digital products and services or end to end delivery
